( In this SmartBits, Sriramadesikan Santhanam outlines “Enterprise Customers & Quality“. The video is at the end of this blog)
There is a change in the perspective of quality, measurements/KPIs for QA teams that deliver productised solutions to large enterprise customers. When we develop a product all the KPI’s around the product features are based on the features committed, in terms of code coverage, test coverage, defect density etc.
In a typical product life cycle that is the kind of the KPI we should look at, but when we implement it as a solution, then it is customized to customer’s specific business requirements. So the KPI’s need to be aligned with customer specific expectations. Then when we put it up and roll it out to their end customers, it is a program for them.
How the whole integration is really working, the end-to-end business flows, how the customers look at it from user experience, operational efficiency and ease of use should be the basis of the KPIs now. So definitely it changes from KPIs from program to project to the product. When we start with the product and well begin with the program, KPIs should definitely changes, being in line with customer’s expectations.